You write to the maintainer, not a queue. No bot, no tier-one script, no "have you tried reinstalling".
A real answer within one business day, Mon–Fri. Most replies land same day.
Your reports jump the line. If it's a real bug, it gets a fix branch and a named release.
Month to month. Stop whenever. The desktop app keeps working — it's MIT and yours.
No. Bugs and questions go to GitHub issues for free, and the community is active. Premium just guarantees a fast, private reply from the maintainer.
Never. The app is MIT, full-featured, and free forever. Premium buys time and attention, not features.
Yes — it's a flat $200/mo, invoiced. For larger needs (training, custom extensions) email and we'll scope it.
refund First 30 days, full refund, no questions. After that it's month to month, cancel anytime.
Always free and always fast. Report privately via GitHub Security Advisories — we reply within 72 hours and credit you.